FAQs

1. When will my order be shipped?
We aim to process and ship all orders within 1–2 business days. You’ll receive a confirmation email with tracking details once your order is on its way!

2. How long does delivery take?
Standard delivery usually takes 3–7 business days. We also offer express shipping at checkout if you need your toys faster.

3. Do you offer gift wrapping?
Yes! We offer gift wrapping and the option to include a personalized message—just select the gift option at checkout.

4. What if I receive a damaged or incorrect item?
We’re so sorry for the mix-up! Please contact our customer support team within 7 days of receiving your order, and we’ll make it right with a replacement or refund.

5. Can I return or exchange a toy?
Absolutely. We accept returns within 14 days of delivery as long as the toy is unused and in its original packaging. For more details, visit our Returns & Refunds page.

6. Do you ship internationally?
Currently, we only ship within [Country Name], but we’re working on expanding soon!

7. Are your toys safe for young children?
Yes! All our toys meet or exceed safety standards for their recommended age group. Please check individual product pages for specific age guidelines and safety info.

8. Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, we’ll do our best to accommodate changes or cancellations. Contact us as soon as possible at [email/contact form link].

9. Do you offer discounts or promotions?
We sure do! Keep an eye on our homepage or sign up for our newsletter to stay updated on special deals and exclusive offers.

10. How can I contact you?
You can reach our friendly support team via email at [support@qmetzecom.com] or through our contact form. We usually respond within 24 hours on business days